Regulatory Information

At Inson Legal Limited, we are committed to operating with integrity, professionalism, and full regulatory compliance. This page outlines key policies and procedures that govern our firm and ensures you have access to important information about how we operate, your rights as a client or visitor to our website, and how concerns can be raised and resolved efficiently.

As a law firm specialising in personal injury and consumer claims, we understand the importance of trust and accountability. This Regulatory page is part of that commitment. It introduces our core regulatory framework and provides links to our full Privacy Policy and Complaints Procedure.

Who We Are and How We Are Regulated

Inson Legal Limited is a limited company registered in England and Wales. We are authorised and regulated by the Solicitors Regulation Authority (SRA), which ensures that all solicitors and law firms in England and Wales operate to high professional and ethical standards.

Our SRA authorisation number is 8011113, and you can verify our current regulatory status and professional details directly through the SRA Solicitors Register.

We are bound by the SRA Code of Conduct for Solicitors and the SRA Principles, which set out the standards we must meet in our professional practice. These principles include acting in a client's best interests, upholding the rule of law, behaving in a way that maintains public trust in the profession, and acting with honesty, integrity, and independence.

Professional Insurance and Client Protection

We carry professional indemnity insurance in accordance with the SRA’s Minimum Terms and Conditions. This provides financial protection for clients in the unlikely event that something goes wrong and a claim needs to be made against our firm. Details of our current insurer and policy terms are available on request.

In addition, as a regulated firm, we contribute to the Solicitors Compensation Fund, which can provide compensation for clients who suffer loss due to a solicitor's dishonesty or failure to account for client money.

Data Protection and Your Privacy

As a firm handling sensitive personal and legal information, we understand that your data privacy is critical. We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we take our data protection responsibilities seriously.

We only collect personal information that is necessary for the legal services we provide or to respond to enquiries. We may also collect personal data when you complete forms on our website, subscribe to newsletters, or correspond with us electronically.

Our Privacy Policy sets out in detail:

• What personal data we collect and why

• The lawful basis for processing your information

• How we store and protect your information

• How long we retain your data

• Who we share it with (including third-party service providers where necessary)

• Your legal rights under data protection law, including how to make a subject access request

Our Data Protection Officer is Christopher Hutchinson, and he can be contacted regarding any queries about how your data is handled. Contact details are provided on our Contact page.

We also take steps to ensure data is not held for longer than necessary and that all digital systems and communications are appropriately secured through encryption, password protection, and access control.

Your Rights and How to Raise Concerns

We aim to provide outstanding legal services with a personal approach. If, however, you are ever dissatisfied with the service you receive or have concerns about any part of our conduct, we want to hear from you.

You have the right to raise a complaint, and we take all concerns seriously. We encourage you to read our full Complaints Procedure for details on how to make a complaint, what the process involves, and what you can expect from us in response.

Key features of our complaints procedure:

• You can raise a concern in writing, by email, or by telephone

• We aim to acknowledge all complaints within 2 working days

• A full investigation and response will usually be provided within 28 days

• If the matter cannot be resolved, we will explain your right to escalate the complaint

In cases where you are not satisfied with the outcome, you may be eligible to escalate the matter to the Legal Ombudsman, who handles complaints about poor service in legal matters. Their website provides useful guidance on when and how to do this:
www.legalombudsman.org.uk

You must usually bring a complaint to the Legal Ombudsman within six months of receiving our final response, and no later than one year from the act or omission being complained about, or the date when you should have realised there was a problem.

Transparency, Compliance and Continuous Improvement

At Inson Legal, we regularly review our policies and internal procedures to ensure we continue to meet our legal, ethical, and regulatory obligations. All members of our firm are trained in confidentiality, client care, equality and diversity, and risk management.

We are committed to:

• Being clear and transparent in all client communications

• Keeping your information secure and confidential

• Upholding your rights and our regulatory responsibilities

• Continuously improving our service and listening to client feedback

Find Out More

For more detailed information, please visit our:

• Privacy Policy – covering how we collect, store and use personal information

• Complaints Procedure – explaining how to raise a concern or complaint

Should you have any questions about our regulatory obligations or wish to request further information about any of the policies mentioned here, please do not hesitate to contact us.