Regulatory
Regulatory Information
At Inson Legal Limited, we are committed to operating with integrity, professionalism, and full regulatory compliance. This page outlines key policies and procedures that govern our firm and ensures you have access to important information about how we operate, your rights as a client or visitor to our website, and how concerns can be raised and resolved efficiently.
As a law firm specialising in personal injury and consumer claims, we understand the importance of trust and accountability. This Regulatory page is part of that commitment. It introduces our core regulatory framework and provides links to our full Privacy Policy and Complaints Procedure.
Who We Are and How We Are Regulated
Inson Legal Limited is a limited company registered in England and Wales. We are authorised and regulated by the Solicitors Regulation Authority (SRA), which ensures that all solicitors and law firms in England and Wales operate to high professional and ethical standards.
Our SRA authorisation number is 8011113, and you can verify our current regulatory status and professional details directly through the SRA Solicitors Register.
We are bound by the SRA Code of Conduct for Solicitors and the SRA Principles, which set out the standards we must meet in our professional practice. These principles include acting in a client's best interests, upholding the rule of law, behaving in a way that maintains public trust in the profession, and acting with honesty, integrity, and independence.
Professional Insurance and Client Protection
We carry professional indemnity insurance in accordance with the SRA’s Minimum Terms and Conditions. This provides financial protection for clients in the unlikely event that something goes wrong and a claim needs to be made against our firm. Details of our current insurer and policy terms are available on request.
In addition, as a regulated firm, we contribute to the Solicitors Compensation Fund, which can provide compensation for clients who suffer loss due to a solicitor's dishonesty or failure to account for client money.
Data Protection and Your Privacy
As a firm handling sensitive personal and legal information, we understand that your data privacy is critical. We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and we take our data protection responsibilities seriously.
We only collect personal information that is necessary for the legal services we provide or to respond to enquiries. We may also collect personal data when you complete forms on our website, subscribe to newsletters, or correspond with us electronically.
Our Privacy Policy sets out in detail:
- What personal data we collect and why
- The lawful basis for processing your information
- How we store and protect your information
- How long we retain your data
- Who we share it with (including third-party service providers where necessary)
- Your legal rights under data protection law, including how to make a subject access request
Our Data Protection Officer is Christopher Hutchinson, and he can be contacted regarding any queries about how your data is handled. Contact details are provided on our Contact page.
We also take steps to ensure data is not held for longer than necessary and that all digital systems and communications are appropriately secured through encryption, password protection, and access control.
Your Rights and How to Raise Concerns
We aim to provide outstanding legal services with a personal approach. If, however, you are ever dissatisfied with the service you receive or have concerns about any part of our conduct, we want to hear from you.
You have the right to raise a complaint, and we take all concerns seriously. We encourage you to read our full Complaints Procedure for details on how to make a complaint, what the process involves, and what you can expect from us in response.
Key features of our complaints procedure:
- You can raise a concern in writing, by email, or by telephone
- We aim to acknowledge all complaints within 2 working days
- A full investigation and response will usually be provided within 28 days
- If the matter cannot be resolved, we will explain your right to escalate the complaint
In cases where you are not satisfied with the outcome, you may be eligible to escalate the matter to the Legal Ombudsman, who handles complaints about poor service in legal matters. Their website provides useful guidance on when and how to do this: www.legalombudsman.org.uk
You must usually bring a complaint to the Legal Ombudsman within six months of receiving our final response, and no later than one year from the act or omission being complained about, or the date when you should have realised there was a problem.
Transparency, Compliance and Continuous Improvement
At Inson Legal, we regularly review our policies and internal procedures to ensure we continue to meet our legal, ethical, and regulatory obligations. All members of our firm are trained in confidentiality, client care, equality and diversity, and risk management.
We are committed to:
- Being clear and transparent in all client communications
- Keeping your information secure and confidential
- Upholding your rights and our regulatory responsibilities
- Continuously improving our service and listening to client feedback
Find Out More
For more detailed information, please visit our:
Should you have any questions about our regulatory obligations or wish to request further information about any of the policies mentioned here, please do not hesitate to contact us.
Data Protection
Privacy Policy
Inson Legal Limited is committed to protecting the privacy of individuals and ensuring the lawful processing of personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Inson Legal Limited is the data controller in respect of personal data provided to us. Our registered office is at St Peter’s House, Silverwell Street, Bolton, BL1 1PP. For any queries related to this policy, you can contact us at mail@insonlegal.co.uk.
Data Protection Officer
Our Data Protection Officer is Christopher Hutchinson, who can be contacted via mail@insonlegal.co.uk for all matters relating to this policy and your data rights.
What Data We Collect
We may collect and process the following categories of personal data:
- Identity and contact details (e.g., name, date of birth, address, telephone number, email address)
- Case-related information (e.g., accident details, medical records, employment information)
- Financial information (e.g., bank account details, loss of earnings)
- Sensitive data (e.g., health or medical information) where necessary for legal claims.
Basis for Processing
We will only process your personal data where we have a lawful basis to do so. These may include:
- Consent
- Performance of a contract
- Legal obligation
- Legitimate interests
- Establishment, exercise or defence of legal claims
How We Use Your Data
Your personal data will be used for the purpose of providing legal services to you, including:
- Investigating and pursuing your legal claim
- Communicating with third parties (e.g., insurers, medical experts, courts)
- Complying with legal and regulatory obligations
Data Sharing
We may share your data with trusted third parties, such as:
- Counsel, medical experts, and other professional advisors
- Defendants, insurers, or their legal representatives
- IT service providers and case management systems (under contract)
- Regulators or law enforcement (where legally required)
We do not sell your personal data.
Data Retention
We will retain personal data for no longer than necessary. For most personal injury claims, data is retained for a period of 6 years from conclusion of the matter, after which it is securely deleted. Where data is obtained but not used (e.g. from leads), it is destroyed after 12 months.
Your Rights
You have the following rights under data protection law:
- To access a copy of your personal data
- To request correction or erasure of your data
- To restrict or object to processing
- To request data portability
- To lodge a complaint with the Information Commissioner’s Office (ICO)
If you wish to exercise any of your rights, please contact us using the contact details above.
Complaints
If you are unhappy with how we have used your data, please contact us at mail@insonlegal.co.uk. You also have the right to complain to the ICO via www.ico.org.uk.
Marketing
We may contact you for marketing purposes about our services where you have consented or where we have a legitimate interest. You may opt out at any time.
Data Security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
International Transfers
In some circumstances personal data may be processed or stored outside the United Kingdom by third-party service providers. Where this occurs, appropriate safeguards will be implemented in accordance with UK GDPR.
Where processing is based on consent, you have the right to withdraw that consent at any time.
Policy Review
This policy is reviewed regularly and was last updated on 7 March 2026.
Client Care
Complaints Procedure
At Inson Legal Limited, we are committed to providing a high standard of legal service to all our clients. We aim to ensure that every client is satisfied with the work we do and the way we do it. However, we acknowledge that sometimes things may not go as expected. If that happens, we want to know—so we can put things right and improve in the future.
How to Make a Complaint
If you are unhappy with the service you have received, please raise your concerns in writing. You can do so by:
- Emailing: mail@insonlegal.co.uk or;
- Writing to:
Christopher Hutchinson
Inson Legal Limited
St Peter’s House,
Silverwell Street,
Bolton
BL1 1PP
Please provide your full name, contact details, and a summary of the concerns you would like us to address. You may also include any supporting documents or relevant background to help us understand the situation.
What Happens Next
We will acknowledge receipt of your complaint within 3 working days.
Your complaint will be investigated by Christopher Hutchinson, Solicitor and Managing Director of Inson Legal Limited. He will conduct a full review of your matter, which may include:
- Reviewing your case file and correspondence
- Speaking with staff involved
- Considering any legal or procedural issues raised
We aim to respond in full within 10 working days of receiving your complaint. If we are unable to do so within that timeframe, we will contact you to explain why and confirm when you can expect a full reply.
Our Approach
We take complaints seriously and always aim to resolve concerns fairly and promptly. We are committed to:
- Listening to your concerns with empathy and understanding
- Providing a clear and honest explanation
- Offering a suitable resolution where appropriate
- Learning from complaints to improve our service for all clients
If You Remain Dissatisfied
If we are unable to resolve your complaint to your satisfaction, you may refer your complaint to the Legal Ombudsman, an independent service that investigates complaints about lawyers in England and Wales.
You can contact the Legal Ombudsman by:
- Phone: 0300 555 0333
- Email: enquiries@legalombudsman.org.uk
- Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
- Website: www.legalombudsman.org.uk
Before accepting your complaint, the Legal Ombudsman will usually expect you to have raised your complaint with us first and allowed us up to eight weeks to respond.
You must contact the Legal Ombudsman:
- Within one year of the act or omission about which you are complaining, or
- Within one year of when you should reasonably have known there was cause for complaint, and
- Within six months of receiving our final response
Our Commitment
At Inson Legal, we understand how important your case is and how vital trust is in the solicitor-client relationship. If you feel we have fallen short, we want to know. Please be assured that making a complaint will not affect how we handle your case going forward.
We are determined to resolve any issues promptly, fairly, and with the courtesy and professionalism you should expect from us.